Send your package with someone already travelling.

You post what you need sent and where it has to get to. Travellers already flying that route make offers. You pick one and pay, and your money is held until the delivery is confirmed — the traveller is not paid before that.

You carry that risk, and we do not insure it.

If the delivery does not happen, you get back everything you paid us — the reward and our fee.

Beyond that, the most we will recover for you is the value you declared, less anything already refunded to you, and only where we find that the traveller’s own negligence or deliberate act caused the loss or the damage. Declare the real value: it is the ceiling on what you can get back.

This is the honest version of what a stranger carrying your bag can promise. If you are sending something you could not stand to lose, do not send it.

The traveller should claim from the airline, because only they hold the ticket and the right to do so. Whatever the airline pays for your item belongs to you, and keeping it is treated as a deliberate act. An airline mishandling a bag is not by itself the traveller’s fault, so unless something else went wrong the value of the item falls to you.

You get back what you paid us — the reward and our fee — once the airline declares the bag lost. Until then the delivery is still open: a bag that turns up late is still a delivery.

A flight moving is not a cancellation. The delivery still happens, just later — and if the new date does not work for you, you can cancel and be refunded in full.

If the traveller cancels before collecting your item, your money stays where it is and your request goes back on the market. Nothing is paid to anyone until the delivery is confirmed. If they have already collected it, message us.

At the border the traveller is the declarant, so the duty is theirs. That is why they see exactly what they are carrying before they accept it, and can refuse anything, for any reason, before they collect it from you.

It also means what you send matters to someone other than you. Several of the same item is what turns personal baggage into an import, and some things must not be sent at all — the prohibited items list is short and it is binding. However, If we find that the traveller was not carrying a commercial quantity, and the duty was charged on your item specifically, then the duty is yours.

It does two things. It sets the minimum reward, so declaring more costs more to send; and it caps what can be recovered from a traveller found at fault, whether through negligence or a deliberate act. Understating it lowers both.

It depends on what you carry and what it’s worth, not only its weight. Everyday items start at $8 a kilo; electronics and valuables at $25 an item, rising with the item’s value. You keep 90% at first, rising to 95% as you complete more deliveries.

Delivering the item as you received it, on time. The sender carries the risk of ordinary loss. You are answerable only where we find that you caused it, in these cases:

• Leaving it unattended.
• Handing it to somebody else.
• Opening what you were asked to keep sealed.
• Keeping it yourself.

Customs duty on what you carry is yours, unless we find that you were not carrying a commercial quantity and the duty was charged on one sender’s item specifically.

Yes — you are the one who answers for what is in your bag. So you may inspect any item, or refuse it outright, before accepting it. We record everything you accept. And some things must not be carried at all, whatever the reward.

Your payment is held from the moment the sender pays, and it is yours once the handover codes are scanned. It is paid out three days after the delivery, which is also the window a sender has to raise a problem. The three days are the same on every tier.

Straight to your bank account or mobile wallet, in your account’s local currency wherever we can send it. There is a minimum balance before you can withdraw, and your payout settings show it. Any transfer fee is deducted from the total, and we show you the full net amount before the withdrawal completes.

Yes — once. We review it ourselves, then it is stored encrypted, and no other member ever sees it. We do not use face recognition.

Warning: nobody at BagFellow will ever ask for your passport by email or any outside message. It is only ever uploaded inside the app.

Travellers keep 90% — and more as you climb.

Commission is charged on the reward, not on the value of the goods: a $300 laptop carried for a $40 reward is charged commission on the $40. The sender’s service fee is 5% of the reward and is the same on every tier; the traveller’s commission falls with tier, from 10% to 5%. If the fees together come to less than the platform minimum, the difference is added.