Send your package with someone already travelling.

You post what you need and where it has to get to. Travellers already flying that route make offers. You pick one, pay, and we hold the money until you confirm the handover in person.

You carry that risk, and we do not insure it. If the delivery does not happen you get back everything you paid us — the reward and our fee — but the value of the item itself is only recoverable where a reviewer finds the traveller's own negligence or deliberate act caused the loss.

This is the honest version of what a stranger carrying your bag can promise. If you are sending something you could not stand to lose, insure it independently.

The traveller should claim from the airline, because only they hold the ticket and the right to do so. An airline mishandling a bag is not by itself the traveller's fault, so unless something else went wrong the loss falls to you. You are refunded what you paid us.

You are refunded in full and the request goes back on the market. Nothing leaves escrow until you confirm you have the item.

The traveller is the declarant at the border and duty is theirs. They may refuse an item, and BagFellow warns them before they take on more of one thing than a person normally carries.

It does two things. It sets the minimum reward, so declaring more costs more to send; and it caps what can be recovered from a traveller found at fault. Understating it lowers both.

It depends on what you carry and what it’s worth, not only its weight. Everyday items start at $8 a kilo; electronics and valuables at $25 an item, rising with the item’s value. You keep 90% at first, rising to 95% as you complete more deliveries.

Delivering the item as you received it, on time. The shopper carries the risk of ordinary loss. You are answerable only where a reviewer finds you caused it, in these cases:

• Leaving it unattended.
• Handing it to somebody else.
• Opening what you were asked to keep sealed.
• Keeping it yourself.

Customs duty on what you carry is always yours.

Yes — you are the one who answers for what is in your bag.

So you may inspect any item, or refuse it outright, before accepting it. We record everything you accept and warn you in advance, before the quantities reach the level that counts as commercial.

The money is held from the moment the shopper pays and is yours once the handover codes are scanned. It clears for withdrawal three days after the delivery, which is also the window a shopper has to raise a problem. The three days are the same on every tier.

Straight to your bank account or mobile wallet, in your account's local currency wherever we can send it.

Any transfer fee is deducted from the total, and we show you the full net amount before the withdrawal completes.

Yes — once.

It is reviewed by our identity team, then stored encrypted, and no other member ever sees it. We do not use face recognition.

Warning: nobody at BagFellow will ever ask for your passport by email or any outside message. It is only ever uploaded inside the app.

Travellers keep 90% — and more as you climb.

Our commission is charged on the reward, not on the value of the goods: a $300 laptop carried for a $40 reward is charged commission on the $40 alone. You add 5% on top, the same on every tier. If you ask the traveller to buy the item for you, a handling fee is added for moving that money. The exact amount is shown before you pay.